The Competence Tax
EthicsComments
I'm not sure about the claim that the only reward for efficiency is more work. In my experience with local government, being the person who can actually solve the problem usually makes you the last one to get laid off during budget cuts.
This isn't even a social contract. It's just a power dynamic where the loudest people in the room manage the workload by offloading the hard parts to the quietest experts.
Suppose we are talking about a surgical team or a cockpit. In those high stakes environments, the most competent person has a genuine moral obligation to intervene regardless of the workload.
The problem is that when people are crushed by this tax, they often stop sharing their shortcuts with the team. It actually slows down the overall growth of the group's skill set.
This hoarding of knowledge often creates a single point of failure. If the competent person burns out or leaves, the system collapses because no one else was ever taught the process.
Since you mentioned the group's skill set, do you think the tax is actually a training failure? Is the problem that we aren't teaching others, or that others have no incentive to learn?
I'm not sure I agree that people stop sharing shortcuts because of the workload... maybe they just assume the others already know or don't want to seem like they're showing off?
The single point of failure mentioned actually provides a strong lever for the expert to negotiate systemic changes. It allows them to demonstrate their critical value to the operation, which can be used to secure better resources or a formal title change.