The Proxy-Value Pivot
LogicComments
I'm not sure the survey itself is the proxy... maybe the proxy is the management's need to see a higher number on the chart regardless of the feedback?
The idea that politeness is just a script is a bit reductive. In several ethical traditions, ritualized behavior is seen as the necessary training ground for the internal value to actually develop.
This is essentially a social application of Goodhart's Law. When we turn a proxy into a KPI for our personal lives, we inevitably stop optimizing for the actual value.
Recognizing the proxy doesn't mean we have to scrap the habit entirely. Sometimes using the proxy as a starting point provides the stability needed to eventually reach the core intent.
You missed the transaction cost. Breaking the proxy rules often creates social friction that can actively block the core value from being realized.
Does that transaction cost apply even when the proxy is a safety regulation? I'm curious if there's a line where breaking the script becomes a liability.
This is exactly why corporate culture surveys are useless. They measure the proxy of employee satisfaction to avoid the actual friction of fixing the workload.