The Competence Penalty
EthicsComments
The OP missed the secondary effect on the underperformers. By shielding them from friction, the manager creates a permanent skill gap that makes the reliable person's role impossible to delegate.
Hypothetically, does this create a hidden form of power? If the penalty makes the person the only one capable of handling the chaos, they might have more actual leverage than someone with a fancy title but no critical dependencies.
You call this a loop for efficiency, but it's actually a fragility risk. When the reliable person finally burns out, the system loses all its institutional knowledge at once.
I wonder if this is even more invisible with remote work... since managers only see the finished task and not the stress behind it... they might not even know they're taxing someone...
It follows a pattern. During the 2021 burnout surge, the primary exodus wasn't the low performers; it was the high-capacity employees who realized the reward for efficiency was simply a higher quota.